You will be asked...
What is the toughest problem you've had to face, and how did you overcome it?
- Questions about what you have done in past jobs
- Questions that require critical thinking or example problems to solve
- Questions which require you to put a lot of preparation and practice into before the interview or you are sure to give a less than flattering answer.
- These questions are either easy to give the wrong answer or the most obvious answer is the wrong answer.
- When I took over as Manager of Application development at XXXXXXX, team morale was bottomed out and communication with other development teams had all but halted. I immediately took action to identify the specific problems which caused the morale issues and the communication barriers. It turned out that the last manager had stripped them of all passion by not letting them any input into the products they were building. This crushed their morale which was a direct cause of the communication issues. With the support of my supervisors, we implemented a program where each developer could present his recommendation for the solution at hand and if there input was used, they would get public acknowledgment for their accomplishments. The team morale instantly rebounded with the first time that the management followed through with their promise. All of the communication issues disappeared along with the morale issues. - by Staff
- I once had a supervisor who would load me up with extra work on Friday afternoon so I would have to work through the weekend. For some reason he had it out for me. I didn't want bypass him in order to report him to his superiors (that always ends badly) and instead of lashing out at him - I tried to take the high road. I did a superior job on everything I touched and it was only a few weeks before it was noticed by his supervisors. By them looking into me and my ability to produce an amount almost equal to 3 other people, they discovered the injustice and I was promoted from under him. I was very happy with the result and got to stay with a company I loved. - by Staff
- One of the toughest decisions or things I ever had to face was the first time I had to fire someone. The first one was super hard. I was paralyzed by the pressure of doing it and being the person responsible for crushing someone. My supervisor at the time had a long sit down with me to explain the proper way to let someone know they are not working out. It turns out that when it is discussed on equal terms either the person wanted to leave anyway or the person was just holding on because of the fear of the unknown but hated the job. With the right encouragement and support from me, most people are content and some are excited about getting to move on. Not all go great, but it is no longer something I fear. - by Staff
- Focus on a problem for the company not you specifically - the bigger the better. - by Staff
- Focus on the skills and techniques of solving the problem - and the successful results. - by Staff